Service Operations Management
Type
Book
Authors
ISBN 10
002406811X
ISBN 13
9780024068118
Category
Circulation
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Publication Year
1995
Publisher
Pages
576
Description
Boasting a strong managerial orientation, this text explores service operations. It differentiates service operations issues from those associated with manufacturing while showing how common aspects of various services allow them to benefit from similar types of analysis. Centring its discussion on the "service encounter" and its supporting elements, the text describes how the encounter can be supported and efficiency maximized with both quantitative and qualititative tools. - from Amzon
Number of Copies
1
